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Privacy Policy

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1. Introduction

AutoEnhance Services Ltd (“we”, “us”, “our”), a family-run vehicle repair centre in Colchester, respects your privacy and processes personal data in compliance with UK GDPR when you visit our website, book services, or contact us.

2. Data Controller & Contact Details

AutoEnhance Services Ltd
Unit 5, Brook Street Business Centre, Brook Street, Colchester, CO1 2UZ
 01206 871187 ·  accounts@autoenhance‑services.co.uk

3. Personal Data We Collect

  • Booking & enquiry forms: name, email, telephone, vehicle registration, service required (MOT, servicing, brakes, exhaust, tyres, etc.) 

  • Communications: content shared via phone, email, or in-person

  • Website analytics: anonymised IP address, browser/device info, pages viewed, session duration—via essential and performance cookies only; no advertising or profiling cookies are used

4. How We Use Your Data

We use personal data to:

  • Provide quotes and perform diagnostics, MOT tests (car, van, motorcycle), servicing, repairs, clutch, brakes, exhaust, tyres, air-con works, and battery diagnostics 

  • Send confirmations, reminders, invoices, and follow-up communications

  • Improve our website via anonymised analytics

  • Maintain records up to 7 years for legal, warranty, and financial compliance

5. Legal Basis for Processing

  • Contractual necessity: to deliver the services booked

  • Legitimate interests: to run, improve our business, and maintain quality

  • Consent: for optional marketing or follow-up communications

  • Legal obligation: to retain records for compliance (e.g. VAT, warranties)

6. Data Sharing

We do not sell or rent personal data. We may share it only with:

  • Service providers (web host, email systems, analytics) under GDPR-compliant agreements

  • Regulatory, insurance, or warranty partners when required by law

7. Cookies & Tracking

8. Data Retention

  • Service and enquiry records: kept for up to 7 years

  • Analytics session logs: deleted after 24 months; aggregated analytics retained as needed

9. Your Rights

You have the right to:

  • Access, correct, delete, restrict, or move your data

  • Withdraw consent or object to its processing
    To exercise your rights, contact us at the above details. You may also lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure UK hosting, access controls, and staff training to protect your data—no system is infallible, but we follow best practices.

11. International Transfers

All data is processed within the UK—no cross-border transfers occur.

12. Policy Updates

This policy may be updated occasionally; the Effective Date above reflects the latest version. Continued use of our site implies acceptance of any changes.

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